A UNIX-based application suite that allows a client's customers or staff to
have 24-hour interactive access to selected information from the company database
using cheap viewdata terminals or inexpensive PC software and modems.
Company information to be made available may include
product/service bulletins, ledger account details and
marketing/sales news and analysis - there is even an internal
electronic mail system to use for messages and queries.
Authorised customers could also, for example, place orders
directly and receive up-to-date order status information - all
without tying up the client's own staff on the telephone.
VIEWpoint requires the UNIX operating system but an
inexpensive Intel-based machine could be used as the viewdata
server. People requiring access only need cheap
terminals or inexpensive PC software and modems.
VIEWpoint provides all the facilities required to set-up and
maintain a viewdata database and user registration details
(including individual passwords). The executive handles all
incoming calls, registers the users and guides them through
the display screens in a friendly, logical manner.
VIEWpoint screens that a user selects may be 'display only' or
they may also invoke underlying software programs that use the
executive to manage input and output with the user in the
consistent 'viewdata' fashion. In this way, VIEWpoint could
allow the user to interact directly with other application
systems (such as order processing) without any time-consuming
involvement of staff.
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